A Call of Duty player has been locked out of their account due to Activision's two-factor authentication (2FA) system requiring a code sent to a mobile number they no longer control. Despite entering correct login credentials and submitting a support ticket, the player remains unable to access their account or play with friends. This case highlights ongoing challenges with account recovery and 2FA management for legacy users, causing significant frustration and blocking gameplay. It underscores the need for improved support options to help players regain access when phone numbers change.
- 2FA code sent to inaccessible phone number blocks login
- Support ticket submitted but no resolution received