A player on r/EliteDangerous has raised concerns about Frontier Developments' technical support responsiveness. After submitting two tickets about a graphical issue causing blurry visuals on a new PC, the player received only automated acknowledgments with no follow-up or solutions. This unresolved problem has made the game unplayable for them, leading to frustration given their time and financial investment. Such support delays risk harming player retention and community trust if not addressed promptly.
- Two support tickets submitted about graphical blurring on new hardware
- Only automated responses received, no further assistance provided