Players of Dune: Awakening have encountered a severe issue with the game's server transfer system. One player reported that attempting to move their Level 200 character between servers resulted in a complete wipe due to repeated Error 972 / 9X2 failures linked to an unhandled transaction loop and a broken UI state. Despite the significant data loss, official support has been dismissive, while internal QA teams acknowledge the bug is fixable. This problem raises serious concerns about data integrity and the responsiveness of Funcom’s support ahead of ongoing live service operations.
- Error 972 / 9X2 causes transfer failures and character wipes
- Support dismisses reports despite QA confirming fixability